Cancellation Policy
- 30 days or more prior to departure, no fee will be charged.
- 15 days or more before departure, 50% of the order will be charged.
- 7 to 14 days (excluding 7 days) prior to departure, 70% of the order will be charged for cancellation.
- Cancellation less than 7 days before the departure date will be charged 100% of the order price.
Note: If you are late for the tour or cannot join the tour for other reasons on the day of the tour, no refund or change will be made.
Precautions：
- Please arrive at the meeting point 30 minutes before the scheduled departure time. We will depart on time and no refunds will be given if you do not arrive at least 10 minutes before departure.
- Please bring your own water, clean clothes/swimwear/shoes (you may get wet during the tour), towels (if you choose to play in the water), sunglasses, hats, camera (with SD card, camera case, waterproof case, etc.).
- Children under the age of 12 must wear a life jacket throughout the tour.
- The ground handling agency reserves the right to adjust the tour time due to factors such as tour period, weather, transportation, or other objective factors. It is not recommended for tourists to leave the group in advance. Any losses caused by personal reasons such as leaving the group in advance will be borne by the tourists themselves, and the tour fees already paid will not be refunded or compensated in other services.
- In each group of tourists, there must be at least one adult over 18 years old. Pets and animals are not allowed on the vehicle for all itineraries.
- For long weekend holidays such as New Year's Day, National Day, Labor Day, Thanksgiving Day, Christmas, etc., if the price is temporarily adjusted, we will contact you to confirm the order.
- The meeting point address is: Wahweap Main Launch Ramp.
We will depart from dock at the Wahweap Main Launch Ramp below Wahweap Blvd 15 minutes before start time. It takes approximately 20-30min to drive to the check-in location from Page, so be sure to plan accordingly. Due to the low water level, there are orange traffic barricades marking the end of the ramp. Guests can park on the left side of the ramp near the bottom where there is striped parking. THIS IS DAYTIME PARKING so you can ignore the signage reading "30 minute parking". From here, guests will walk below the large, orange traffic barricades and continue down the ramp. Directly below the launch ramp, you will see 2 floating docks on the water. Your captain will meet you on the LEFT
dock. (If you are walking toward the large houseboats to the right, you are walking in the wrong direction.)
Emergency contact phone number: 725-895-1680.
